Point clé
We offer a refund guarantee. How much you get back depends on your nationality and the reason (refusal or a missed timeline).If your visa is refused
- For applicants from fee-free nationalities: if your visa is refused, you receive a remboursement complet — no paperwork required.
- For nationalities that must pay a visa fee: due to Sri Lanka Department of Immigration policy, refusals are non-refundable.
If we miss the promised timeline
- For fee-free nationalities: if we do not issue your ETA within the promised timeline, you receive a remboursement complet.
- For nationalities that must pay a visa fee: if we miss the promised timeline, you receive a $30 partial refund.
The refund guarantee does not cover applications refused because of details you entered incorrectly. Once an application is submitted and paid for it enters processing and cannot be cancelled or changed, so please check your details carefully before confirming.
Comment éviter les erreurs
- Avant de soumettre, vérifiez soigneusement que votre nom, votre numéro de passeport, votre date de naissance et votre date d'arrivée correspondent à votre passeport.
- Votre passeport doit avoir au moins 6 mois de validité restant, sinon le visa pourra être refusé.
- Si vous n'êtes pas sûr que vos coordonnées soient correctes, envoyez un e-mail service@eta.lk d'abord.
Contactez-nous
Si vous avez des questions sur cette politique, veuillez envoyer un e-mail service@eta.lk.